FedEx vs UPS. How to choose?

Posted on: November 2, 2017 Posted by: circleus Comments: 0

FedEx vs UPS. How to choose?

Have you ever heard of “FedEx is better for global shipments, but UPS is better at ground”? As e-commerce sellers, making choice between different shipping service is a must skill. To help you navigate the confusing terrain and make wise decision, we at present a comparison sheet to distinguish between FedEx and UPS delivery services.

Domestic Parcel Services

Looks like FedEx and UPS have very similar services type , both offer services based on various delivery time. They have a lot in common, but they do have some key differences. So which company is better for e-businesses? Let’s see some numbers before discussion.

Based on some operation numbers, it is obvious that UPS handles more packages than FedEx does. UPS is more convenient if you don’t want to pay for pickups. UPS’s locations are three times more than FedEx’s. It makes sense, UPS was started in the 1900s, while FedEx was born in the 1970s.

UPS is the largest package-delivery company in the world, and it is known for reliability and service. “There are more than 57,000 locations in the UPS retail channel network: drop boxes, customer centers, alliance partners and commercial counters. There are also more pickup options than any other major transportation carrier.” Said by Tom Langa, UPS small and occasional customer segment marketing manager.


Besides the reputation, capability and convenience, price is the key for e-businesses. In general, the price difference between FedEx and UPS when shipping domestically is insignificant.


Have you ever got packages delivered by FedEx but the delivery man was not in FedEx suits?

It is common since FedEx manages multiple shipping networks while UPS uses hub-and-spoke model. Because of UPS traditional origins, they operate their ground, freight, and air channels as a single network. All ground, air and freight packages are funneled into the closest hub. In FedEx model, ground packages are processed into ground-specific hubs, air packages are sent into air-specific hubs, and so on.

The network differences result in different guarantees for delivery times, largely depending your origin and destination zip codes.

Use two links below to find out how long it takes to deliver a package.

UPS time-in-transit maps

FedEx time-in-transit maps


Because of different network systems, filing a claim for damaged or lost UPS packages is more friendly than FedEx. You could see the process of a UPS claim online and check the status anytime you want. However, FedEx does not offer this service.

Below is an example of a UPS claim status.

Overall, based on reliability, capability and price, UPS is a better choice for E-businesses. Based on Circle’s experience, packages sent via UPS are almost always delivered on time. is dedicated to helps small and middle e-business reduce shipping cost. Sign up at to save on your UPS shipping cost.

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